- Emergency Service
- Urgent Problems
- Home Visits
- Telephone Calls
- Patient Behaviour/Practice Charter
- Practice Manager & Complaints
- Practice Nurse & Services
- Data Protection
- Interpreting Services
- Facilities for Disabled
- Car Park
Please think carefully before calling this “out of hours” service. This is available for real emergencies only and illness that cannot wait until the next surgery. However most problems that have been present for more than a week are not emergencies and would be better dealt with by a doctor that knows you best. If you call when the surgery is closed, please follow the instructions on the answer phone, NHS 111 will give advice or make a home visit.
Evergreen surgery, N9 walk- in –centre is open 8am – 8pm weekends only and bank holidays.
Urgent Problems and Extended Access Services
If it can not possibly wait, call as soon as the surgery opens. Emergency problems will be dealt with by the Doctors. The priority is given to people who feel really ill.
Alternatively, for out of hours services you can call the primary Care Access Hub on 03000 333666 to book an appointment for after 6.30pm and at weekends. You can also call 111 or in the case of an emergency dial 999
Note that the surgery is not a casualty department and there is no obligation to see anyone who could reasonably be seen with an appointment at a following surgery.
These are only patients who are immobile through ill health please call before 10am wherever possible as this helps plan the day efficiently.
Please try not to call for general enquiries early in the morning, as this is normally the busiest time in the reception area.
Test results are between 11:30am-3:00pm.
Patient Behaviour/Practice Charter
The following behaviour will not be tolerated
- Rudeness or threats to staff, doctors or other patients
- Repeated abuse of our facilities
- Repeated failures to comply with the guidelines in the leaflet
- Failure to attend your health check with Nurse/HCA
Patients who exhibit such behaviour may be asked to leave the practice
Practice Manager and Complaints
Mrs Petros manages the practice and will deal with enquiries or suggestions only. We welcome constructive criticism as this helps to improve the practice.
We value Doctor-Patient relationship and would encourage you to see your doctor if you have any concerns with regard to your treatment.
We have a nominated Complaints Manager who deals with all complaints. We hope to settle these to your satisfaction but if not then would inform you to whom you may complain further.
Practice Nurse and Services
An appointment booked in advance is required in order to see our practice nurse who is qualified to do basic medical screening, Asthma and Diabetes checks, Blood pressure measurement, contraceptive advice, cervical smear, dressing, injections, ear syringing, child and adult immunisations, post natal checks, travel vaccinations and other nursing procedures.
It is essential the you keep your appointment for regular cervical smear as these can detect cancer at a very early and curable stage.
It is important that you have your blood pressure checked every time a prescription for the contraceptive pill or HRT is renewed.
The practice nurse will not issue other types of repeat prescriptions.
Letters/Scripts - important information - data protection
If scripts, letters, etc are being collected by anyone other than named adult, they are to be accompanied by an authority letter giving the name of the person collecting plus proof of ID.
Personal health information in patients is used in accordance with data protection act.
Patients whose English is poor are kindly asked to ask a relative or friend who can speak English to accompany them to the surgery.
If you require translating service please give 24 hour notice to the reception staff to be able to book translation line for you.
Facilities for Disabled
The clinic parts of the surgery are on the floor with easy wheelchair access. The patients’ toilet is suitable for wheelchair users.
There is a secure car park at the back of surgery, which is free of charge, this can be accessed from Fairfield road.
Please enter the surgery from the car park entrance.